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Can't find what you're looking for? Your answer may be here...

    • You can leave your general feedback here, selecting the most relevant location to your request. 

    • In the Public Transport page, whether it be Metro Services or Regional Services, you have the ability to search for your routes. There could be a chance that the suburb or town you are searching is not actually in the name of the route.

      For instance, take the Route 570 Thomastown - Bundoora RMIT. It passes through Lalor, however if you were to search Lalor, this route would not show up in your search.

      If you are not sure of your route name or number, be sure to use the Journey Planner on the front page and this will do the hard work for you!

      There is also a chance that Dysons does not run the service you are after.

      Depending on whether you are in Metropolitan Melbourne, Regional Victoria, or other parts of Australia, there are different service providers: 

    • We suggest that you also contact the PTV Customer Service team. 

    • You can make a complaint here, and follow the prompts, selecting the most relevant location to your request. 

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      Alternatively, you can call 03 9463 3999. 

    • Yes, there is a difference.

      To be on time, a bus must not leave a major timing point more than 59 seconds early or arrive more than 4 minutes 59 seconds late.

      Minor stops on the other hand, are just indicative, this means the bus will arrive subject to traffic conditions. It's best to wait at the bus stop according to the previous major stop time shown on the timetable.

    • It is recommended that you always hail a bus as this will ensure that the driver knows you intend to board. However, our drivers are required to stop at all Dyson bus stops when they observe potential passengers positioned at or adjacent to the bus stop as well as when they observe a person closely approaching a bus stop who has signalled or is in the process of signalling their intention to board the bus. 

    • This most likely means that we are not currently hiring in the particular department you want to apply for, though we may be soon.

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      Please feel free to send through an employment application form explaining what you are after to careers@dysongroup.com.au.

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      If something comes up we will keep you in mind.

    • If you have emailed or posted your resume and job application, we will have recieved it.

      Please bear with us and we will get back to you within 10 working days.

      If you still do not hear back, please call 03 9463 3999

    • You can report your lost property here, selecting the most relevant location to your request. 

       

      If you know what depot operates the service, contact them here.

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      If not, please call 03 9463 3999 to report the lost property and we will be able to assist further.

    • Getting a quote can be simply completed here. Follow the prompts, choose your desired vehicle type and we will get back to you within 24-48 hours. If you require further assistance, please email feedback@dysongroup.com.au

  • What areas does Dysons services cover?
    We operate throughout metropolitan Melbourne, regional Victoria, and parts of NSW, offering a wide range of charter, school bus, and public transport services.
  • How do I contact Dysons for enquiries or bookings?
    You can reach our team via: Online: CONTACT US Phone: 1800 DYSONS (1800 397 667) Email: enquiries@dysons.com.au or sales@dysons.com.au
  • Can we hire a bus for multi-day trips or long-distance travel?
    Absolutely! We specialize in long-distance and multi-day charters, ensuring comfort and reliability for extended travel.
  • Do you provide buses with seatbelts?
    Yes, we can provide seatbelt-equipped buses and coaches. Please let us know at the time of booking if this is a requirement.
  • How do I request a quote for a charter service?
    You can easily request a charter quote by completing our online quote request form on our website. It’s quick, simple, and helps us provide you with an accurate quote tailored to your needs. If you need further assistance, feel free to call our team directly on 1800 397 667.
  • What types of charter services do you offer?
    At Dysons, our charter services are fully customisable to meet your specific needs. Whether you're planning a small group trip or a large-scale event, we can tailor our transport solutions to suit. Some of our popular charter options include: Local and luxury tours Corporate events and conferences Airport transfers School excursions and special events Major event transport From one-off trips to multi-day tours, we work with you to create a seamless travel experience. If you have a unique requirement, our team is here to make it happen!
  • What kind of vehicles are available for charter services?
    Our fleet includes modern, comfortable coaches and buses suitable for groups of all sizes. From large coaches for extended tours to smaller buses for local charters, we have options to meet your needs.
  • Are your school buses equipped with safety features?
    All our school buses meet strict safety standards and are equipped with safety features, including seatbelts where required, GPS tracking, and regular maintenance to ensure safety.
  • Do Dysons provide regular school bus services?
    Yes, we operate contracted school bus services for the Victorian & New South Wales Governments and private schools. We also provide transport for school excursions and events. If you’re interested in arranging a regular service for your school, contact our team and they will be in touch to assist you.
  • What do I do if my child leaves something on the school bus?
    If an item is left behind you can notify us here, and we’ll do our best to locate and return the item.
  • How can I find my child’s school bus timetable and route?
    School bus timetables and routes are available through your child’s school or local council. You can also contact us directly for information specific to your area.
  • What public transport services do Dysons operate?
    We operate short-distance metropolitan commuter services and regional bus routes in Victoria, New South Wales & South Australia, along with rail replacement services during planned works or disruptions.
  • How can I find information about timetables and fares for public buses?
    Timetable and fare information for public bus routes can be found via Public Transport Victoria's website or app
  • What should I do if I miss my bus?
    If you miss your bus, refer to the published timetable to check when the next service is available.
  • Are Dyson buses accessible for passengers with disabilities?
    Yes, many of our buses are fitted with low floors, wheelchair ramps, and priority seating to ensure accessibility for all passengers. If you require assistance, please speak to your driver or contact us ahead of your journey.
  • How do I provide feedback about my public transport experience?
    You can submit feedback or lodge a complaint here. We value your input to help us improve our services.
  • How does Dysons ensure passenger safety?
    Safety is our core value. We ensure: Regular and high-quality fleet maintenance Comprehensive driver training and ongoing assessments Drug and alcohol testing for all staff Strict driver fatigue management programs
  • Are Dyson buses regularly maintained?
    Yes, our fleet undergoes regular maintenance and safety inspections in accordance with industry standards and government regulations.
  • How can I apply for a job with Dysons?
    We’re always looking for great people to join our team! Visit our Careers page on the website for current opportunities.
  • Does Dysons support community programs?
    Yes! We offer Dyson Community Grants to support local community groups, sporting clubs, and programs. Grants range from $500 to $5,000 and focus on enhancing community wellbeing. Visit our Community page for more information and updates about grant applications.
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